Return & Refund Policy

At The Royal Snacks (TRS), we carefully pack and check every order before dispatch. Since our products are food items, we generally do not accept returns of products that have been delivered correctly and are in good condition.

However, if you receive a product that is damaged, defective, incorrect, missing, or unfit for consumption, we are here to help.

When Can You Request a Refund or Replacement?

You may contact us if:

  • You received a damaged product or damaged packaging.

  • You received the wrong product or flavour.

  • A product is missing from your order.

  • The product appears defective or unfit for consumption.

  • Your order has been delivered in a condition that makes the product unsuitable for consumption.

All requests are subject to verification by The Royal Snacks.

Reporting an Issue

Any issue with your order must be reported within 48 hours of the order being marked as delivered.

To help us resolve the issue quickly, you may be asked to provide:

  • Order number or proof of purchase.

  • Photographs/videos of the product and packaging.

  • Photographs of the shipping label.

  • A description of the issue.

Please keep the product, packaging, and shipping label until your complaint has been reviewed.

Returns

Because our products are food items, we generally do not accept returns for:

  • Change of mind.

  • Incorrect flavour selection by the customer.

  • Preference or taste.

  • Products that have been opened, consumed, or improperly stored after delivery.

If a return is required for an approved complaint, The Royal Snacks will provide instructions regarding the return or pickup.

Refunds

If your refund request is approved:

  • The refund will be initiated after verification of the issue.

  • Approved refunds will generally be processed to the original payment method.

  • The time taken for the amount to appear in your account may depend on the payment gateway or bank.

  • Shipping charges, if any, may be refundable only where the issue is attributable to The Royal Snacks or as determined during verification.

Replacement

Where appropriate, The Royal Snacks may offer a replacement instead of a refund.

Approved replacements will generally be processed within 5–10 working days, depending on product availability and delivery location.

Damaged or Unfit Products

If you receive a product that appears damaged, contaminated, or otherwise unfit for consumption, do not consume it.

Please contact us within 48 hours with the required details and supporting photographs/videos so that our team can investigate the issue.

Cancellation

Cancellation requests must be made within 24 hours of placing the order or before the order is shipped, whichever occurs earlier.

Once an order has been shipped, cancellation may not be possible.

Fraudulent or Unverifiable Claims

The Royal Snacks reserves the right to reject claims that are found to be fraudulent, misleading, incomplete, or unverifiable.

Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact The Royal Snacks (TRS) using the customer support details provided on our website.

The Royal Snacks reserves the right to update this Return & Refund Policy when necessary.